TERMS & CONDITIONS
TERMS AND CONDITIONS
By submitting a booking payment to Duquesa Holidays you agree to ours terms and conditions and cancellation policy.
“We, Duquesa Holidays, act as booking agent in booking your holiday accommodation and any other related services. Your contract will be with your accommodation owner or where applicable with other service providers.”
HOW TO MAKE A RESERVATION
In order for us to accept your booking your party leader must read and accept these conditions. The person who signs or ‘submits’ the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you submit your booking form, we will allocate you your chosen property and confirm your booking.
Both ourselves (Duquesa Holidays) and/or the accommodation owner reserve the right to refuse a booking without giving any reason.
At the time of booking you will be asked to pay a 30% deposit of the total cost of the accommodation. This payment is your only commitment until your final payment is due.
METHOD OF PAYMENT
We request that you pay the balance in full 30 days prior to arrival by cleared transfer to Spanish bank account. We can arrange for a credit/debit cards payment (NB. There is an additional 1.5% credit card processing fee for this service).
Please ensure that payment is made within that time otherwise we reserve the right to treat your booking as cancelled, in which case you will be liable to pay cancellation charges. If you arrange your holiday within 60 days of travelling then full payment is due at the time of booking.
On arrival we also require a damage deposit of 150€ (or 150 GBP) in cash or alternatively we can hold 150€ on a credit card. This will be refunded in full within 7 days of your departure providing there are no breakages or damage to the apartment and all keys have been safely returned and the apartment has been inspected to our satisfaction.
We reserve the right to charge for extra cleaning and rubbish removal if necessary
In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
IF YOU CANCEL OR AMEND YOUR BOOKING
If you need to cancel or amend your booking you must telephone us on the number shown on our website as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the addresses shown on our website. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking more than 60 days prior to the Arrival Date, we will refund the Initial Deposit and refund the balance of any money you have paid to us.
If you cancel your booking less than 60 days prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. Initial deposits to hold a property are non-refundable. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
Damages and breakages deposits are fully refundable.
IF WE CANCEL OR AMEND YOUR BOOKING
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
Holiday and travel insurance, including cancellation cover, is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured. If you choose to travel without adequate holiday insurance cover, we will not accept any liability what so ever for any losses incurred as a result of inadequate insurance cover.
CHECK IN / CHECK OUT TIMES
Your accommodation is available after 3.30pm on day of arrival and must be vacated by 10.30am on day of departure. This time is needed to prepare the accommodation for incoming guests.
Immediately upon arrival at your holiday apartment please familiarise yourself with the layout of the property and identify any potential hazards e.g. unexpected steps, slippery surfaces, pool depths etc. Please also read the safety precaution information contained within the welcome book. Children under 18 must be supervised by their parents/guardians at all times.
Electricity is not included in the rental price.
For long term lets we will sometimes charge an amount upfront towards bills that will be pre-loaded onto the meter, if you exceed this amount you will be required to top-up. All long term let’s do not include bills.
Due to the high cost of utilities in Spain and misuse we have had to install pay as you go electricity meters. The meters can be topped up with either 1- or 2-Euro coins. The amount of credit remaining can be seen on the LCD screen on the meter.
Please allow an extra €2 – €3 per day (average) for electricity. Unused credit is non-refundable.
It is a criminal offence to tamper or try to interfere with this equipment.
Air Conditioning costs are not included in your rental payment. – if the apartment is fitted with air conditioning and you wish to use this facility you will be required to top up the pay as you go meter.
Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day.
We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.
LONG TERM LET
From time to time we will allow a long term let, a long term let is a let over 30 days.
BEDDING / TOWELS
We provide standard bedding / Towels for holiday lets. If you require extra bedding please contact a member of staff.
Long term lets will be provided with standard bedding, additional bedding if required is not included in the rental and must be provided by the tenant.
We regret that pets are not permitted at any of our properties.
Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused smoking will be at the expense of you.
At no time must there be more people occupying the property than is stated on the booking form, except with prior written agreement. Property owners or their agents reserve the right to refuse occupancy under these circumstances.
Properties might be located in residential areas, please remember that sound travels and noise should be kept to reasonable levels especially after 11 pm.
Duquesa Holidays does not accept liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting agent also accept no liability for loss of or damage to the tenant’s possessions on the owners’ property.
We remind you to lock the doors and close the windows when leave your property unoccupied.
PERSONAL SAFETY AND SAFETY STANDARDS
We cannot accept liability for any death, injury or loss sustained due to the non-observance of your own safety. Please note that safety standards apply to Spain and may on occasion not be up to the normal expected standard of safety required in the UK. You should take care to check the safe condition of items such as electric plugs, sockets and switches etc. We would ask you to report any defective item to the local agent and also to notify us, however we regret we cannot be liable for any death, injury or loss due to the use of such defective item
The accommodation and any other extras which are booked through Duquesa Holidays and which are arranged on your behalf by Duquesa Holidays are owned and managed by individual owners and suppliers. However should you suffer death, disablement, injury, illness, loss or damage as a result of any failure on our part to perform, or any of our employees, agents, suppliers or sub-contractors failure to perform (subject to their being authorised by us and subject to the following exceptions), we will accept responsibility. We are not liable where any failure to perform or improper performance was due to:
- i) the act/s and/or omission/s of the person/s affected
- ii) any third party not connected with your holiday provided by Duquesa Holidays
iii) any event which could not have been foreseen by either ourselves or our employees, agents, suppliers or sub-contractors, even with all due care and attention.
We shall not be liable to you or any member of the party on the selected holiday, for any loss which does not arise naturally in the ordinary course, unless we have been notified by you, in writing, before the confirmation of the holiday booking, of any special facts or circumstances relevant to any such claim, and we have knowingly accepted the additional risk. Furthermore, we will not accept any liability for any business losses.
We have carefully selected and inspected all the properties that we advertise and we endeavour to maintain high standards. However, inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are people’s homes – please leave the property in a reasonably clean and tidy condition, and remove all rubbish at the end of your stay. We reserve the right to charge for extra cleaning and rubbish removal if necessary
PROBLEMS WITH YOUR PROPERTY
In the unlikely event of a problem with the property, please inform us immediately. As booking agent, Duquesa Holidays will liaise with the property owner on your behalf and endeavour to rectify the problem. If you fail to inform either ourselves or the property owner then neither party can accept responsibility for any costs incurred as we have not had the opportunity to investigate and rectify the problem.
Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. In the unlikely event that a problem is not satisfactorily resolved during your stay we request written notification within 14 days of the completion of your holiday.
Please note that we accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in apartments. We will do our best to arrange prompt repairs as appropriate.
WIFI / INTERNET
Wi-fi in Spain can be intermittent, this is out of our control and we will not accept any liability for loss of service as this is a free service that is provided.
The south of Spain is a fringe reception area for UK satellite television. Satellite television reception may be affected by atmospheric conditions from time to time which is beyond our control. We cannot be held responsible for any changes in transmission by the satellite companies leading to the loss of a signal/ channel reception.
We accept no responsibility for the breakdown of white goods under any circumstances although we will always endeavour to rectify the matter as soon as possible. We do provide washing machines and some apartments provide tumble dryers. Drying facilities are also available locally if required during winter months.
Duquesa Holidays does not accept any responsibility for any negligent fire damage caused by the tenants.
We endeavour to ensure that all the information on our website is accurate, however occasionally changes and errors occur and we reserve the right to correct details in such circumstances. We make every effort to make sure that descriptions, photographs of furniture and fittings etc are accurate, they may sometimes change and therefore vary from our website copy and photographs. We accept no liability should a description or a photograph be inaccurate. If a particular facility offered in a property is essential to the booking of your holiday, please ensure that we are made aware of this prior to you completing the booking confirmation pages.
If you make a booking with us, Duquesa Holidays will record your personal details and this will be processed in accordance with the EU Data Protection Act. Your data will be used principally to meet your requirements. We retain the data you provide from time to time, including your purchase history and data we collect when you use our products and services. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card
None of your details will be shared with third party organisations We hate spam; we’d like you to trust us on this one!
GOVERNING LAW & JURISDICTION
These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
BLUE PENCIL TEST
If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.