0034 603 200 559 bookings@duquesa-holidays.es

TERMS & CONDITIONS

By submitting a booking payment to Heyes-Lehman Asset Management Limited you agree to ours terms and conditions and cancellation policy.

YOUR CONTRACT

Duquesa Holidays is a trading name of Heyes-Lehman Asset Management Limited which is registered in the UK at 132c High Street, Old Portsmouth, PO1 2HW. Duquesa Holidays act as the letting agent for all the properties offered on this web site. Any contract is between the owners of the property and the applicant.

HOW TO MAKE A RESERVATION

In order for us to accept your booking your party leader must read and accept these conditions. The person who signs or ‘submits’ the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you submit your booking form we will allocate you your chosen property and confirm your booking.

METHOD OF PAYMENT

Payment can either be made through Owners Direct or by credit card, debit card, paypal or bank transfer. If paying by bank transfer we will hold your chosen property for 7 days whilst arrangement for payment is being made. Should you wish to pay in any other currency other than GBP please use our Credit or Debit Card facilities. All online card transactions are billed in GBP and converted to your local currency by the card issuer at their prevailing rate. Please note that there is a 2% transaction charge on all credit card & debit card payments made online.

We do have the facility to take payment details over the phone however a 3.4% transaction fee applies.

We accept all major cards.

INITIAL PAYMENT

At the time of booking you will be asked to pay a 25% deposit of the total cost of the accommodation. This payment is your only commitment until your final payment is due.

PAYMENT OF BALANCE

The balance of the holiday cost must be paid at least 30 days prior to arrival. Please ensure that payment is made within that time otherwise we reserve the right to treat your booking as cancelled, in which case you will be liable to pay cancellation charges. If you arrange your holiday within 60 days of travelling then full payment is due at the time of booking.

IF YOU CANCEL OR AMEND YOUR BOOKING

If you need to cancel or amend your booking you must telephone us on the number shown on our website as soon as possible.

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our website. A cancellation will not take effect until we receive written confirmation from you.

If you cancel your booking more than 60 days prior to the Arrival Date, we will refund the Initial Deposit and refund the balance of any money you have paid to us.

If you cancel your booking less than 60 days prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. Initial deposits to hold a property are non-refundable. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.

Damages and breakages deposits are fully refundable.

IF WE CANCEL OR AMEND YOUR BOOKING

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

INSURANCE REQUIREMENTS

Holiday and travel insurance, including cancellation cover, is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured. If you choose to travel without adequate holiday insurance cover, we will not accept any liability what so ever for any losses incurred as a result of inadequate insurance cover.

DAMAGE DEPOSIT

We will hold a £100 damage deposit authorised on a credit card, this will be returned within 7 days after inspection has been carried out in the property to our satisfaction. A list of replacement costs can be found in your welcome pack.

PARTY SIZE

At no time must there be more people occupying the property than is stated on the booking form, except with prior written agreement. Property owners or their agents reserve the right to refuse occupancy under these circumstances.

PROBLEMS WITH YOUR PROPERTY

In the unlikely event of a problem with the property, please inform us immediately. If you fail to inform us we will not accept responsibility for any costs incurred if have not had the opportunity to investigate and rectify the problem. Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. In the unlikely event that a problem is not satisfactorily resolved during your stay we require written notification within 14 days of the completion of your holiday. Please note that we accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in apartments. We will do our best to arrange prompt repairs as appropriate.

CHECK IN / CHECK OUT TIMES

Your accommodation is available after 3pm on day of arrival and must be vacated by 11am on day of departure. This time is needed to prepare the accommodation for incoming guests.

LIABILITY

Duquesa Holidays does not accept liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting agent also accepts no liability for loss of or damage to the tenants possessions on the owners’ property.

FIRE HAZARDS

Duquesa Holidays (Spain) does not accept any responsibility for any negligent fire damage caused by the tenants.

PROPERTY STANDARDS

We have carefully selected and inspected all the properties that we advertise and we endeavour to maintain high standards. However, inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are people’s homes – please leave the property in a reasonably clean and tidy condition, and remove all rubbish at the end of your stay. We reserve the right to charge for extra cleaning and rubbish removal if necessary.

ACCURACY

Immediately upon arrival at your holiday apartment please familiarise yourself with the layout of the property and identify any potential hazards e.g. unexpected steps, slippery surfaces, pool depths etc. Please also read the safety precaution information contained within the welcome book.

ON ARRIVAL

We endeavour to ensure that all the information on our website is accurate, however occasionally changes and errors occur and we reserve the right to correct details in such circumstances. We make every effort to make sure that descriptions, photographs of furniture and fittings etc are accurate, they may sometimes change and therefore vary from our website copy and photographs. We accept no liability should a description or a photograph be inaccurate. If a particular facility offered in a property is essential to the booking of your holiday, please ensure that we are made aware of this prior to you completing the booking confirmation pages.

NOISE

Properties might be located in residential areas, please remember that sound travels and noise should be kept to reasonable levels especially after 11 pm.

SAFES

In properties that provide a safe for guest use we cannot accept responsibility for any loss under any circumstances.

TV RECEPTION

The south of Spain is a fringe reception area for UK satellite television. Satellite television reception may be affected by atmospheric conditions from time to time which is beyond our control. We cannot be held responsible for any changes in transmission by the satellite companies leading to the loss of a signal/ channel reception.

AIR CONDITIONING

Air Conditioning costs are not included in your rental payment. – if the apartment is fitted with air conditioning and you wish to use this facility you will be required to top up the pay as you go meter with 1 or 2 Euro coins. For more information please see our fair usage policy.

Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day. We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.

WHITE GOODS

We accept no responsibility for the breakdown of white goods under any circumstances although we will always endeavour to rectify the matter as soon as possible. We do provide washing machines but we do not provide tumble dryers in any of our apartments. Drying facilities are available locally if required during winter months.

LONG TERM LET

From time to time we will allow a long term let, a long term let is a let over 30 days.

BEDDING / TOWELS

We provide standard bedding / Towels for holiday lets. If you require extra bedding please contact a member of staff.

Long term lets will be provided with standard bedding, additional bedding if required is not included in the rental and must be provided by the tenant.

WIFI / INTERNET

Wi-fi in Spain can be intermittent, this is out of our control and we will not accept any liability for loss of service as this is a free service that is provided.

PETS

We regret that pets are not permitted at any of our properties.

DATA PROTECTION

We take your privacy seriously. When submitting any of our forms we will only reply to you about your enquiry. You are not subscribing to a mailing list, nor will we give out or sell your information to anyone. We hate spam, we’d like you to trust us on this one!

GOVERNING LAW & JURISDICTION

The validity, construction and performance of this Agreement shall be governed by English Law. The Applicants and the Tenants submit to the exclusive jurisdiction of the English courts.

BLUE PENCIL TEST

If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

ELECTRICITY

Electricity is not included in the rental price.

For long term lets we will sometimes charge an amount upfront towards bills that will be pre-loaded onto the meter, if you exceed this amount you will be required to top-up. All long term lets do not include bills.
Due to the high cost of utilities in Spain and misuse we have had to install pay as you go electricity meters. The meters can be topped up with either 1 or 2 Euro coins. The amount of credit remaining can be seen on the LCD screen on the meter.

Please allow an extra £2 per day (average) for electricity.
Unused credit is non-refundable.
It is a criminal offence to tamper or try to interfere with this equipment.

La Duquesa

Urb Monte Duquesa,

El Hacho,

Manilva,

29691

Spain

 

www.duquesa-holidays.es

enquiries@duquesa-holidays.es