Duquesa Holidays is a trading name of Heyes-Lehman Asset Management Limited which is registered in the UK at 132c High Street, Old Portsmouth, PO1 2HW. Duquesa Holidays act as the letting agent for all the properties offered on this web site. Any contract is between the owners of the property and the applicant.
HOW TO MAKE A RESERVATION
In order for us to accept your booking your party leader must read and accept these conditions. The person who signs or ‘submits’ the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you submit your booking form we will allocate you your chosen property and confirm your booking.
METHOD OF PAYMENT
Payment can either be made through Owners Direct or by credit card, debit card, paypal or bank transfer. If paying by bank transfer we will hold your chosen property for 7 days whilst arrangement for payment is being made. Should you wish to pay in any other currency other than GBP please use our Credit or Debit Card facilities. All online card transactions are billed in GBP and converted to your local currency by the card issuer at their prevailing rate. Please note that there is a 2% transaction charge on all credit card & debit card payments made online.
We do have the facility to take payment details over the phone however a 3.4% transaction fee applies.
We accept all major cards.
PAYMENT OF BALANCE
IF YOU CANCEL OR AMEND YOUR BOOKING
If you need to cancel or amend your booking you must telephone us on the number shown on our website as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the addresses shown on our website. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking more than 60 days prior to the Arrival Date, we will refund the Initial Deposit and refund the balance of any money you have paid to us.
If you cancel your booking less than 60 days prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. Initial deposits to hold a property are non-refundable. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
Damages and breakages deposits are fully refundable.
IF WE CANCEL OR AMEND YOUR BOOKING
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
PROBLEMS WITH YOUR PROPERTY
CHECK IN / CHECK OUT TIMES
Air Conditioning costs are not included in your rental payment. – if the apartment is fitted with air conditioning and you wish to use this facility you will be required to top up the pay as you go meter with 1 or 2 Euro coins. For more information please see our fair usage policy.
Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day. We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.
LONG TERM LET
BEDDING / TOWELS
We provide standard bedding / Towels for holiday lets. If you require extra bedding please contact a member of staff.
Long term lets will be provided with standard bedding, additional bedding if required is not included in the rental and must be provided by the tenant.
WIFI / INTERNET
GOVERNING LAW & JURISDICTION
BLUE PENCIL TEST
Electricity is not included in the rental price.
For long term lets we will sometimes charge an amount upfront towards bills that will be pre-loaded onto the meter, if you exceed this amount you will be required to top-up. All long term lets do not include bills.
Due to the high cost of utilities in Spain and misuse we have had to install pay as you go electricity meters. The meters can be topped up with either 1 or 2 Euro coins. The amount of credit remaining can be seen on the LCD screen on the meter.
Please allow an extra £2 per day (average) for electricity.
Unused credit is non-refundable.
It is a criminal offence to tamper or try to interfere with this equipment.